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Interactive voice response
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291	May 2013 VIRTUALTHINKTANK “Is a Hosted Contact Center Right for You?” By Michael DeSalles, Principal Analyst, Customer Care – Frost & Sullivan Introduction Add to Reading List Source URL: www.westinteractive.com Language: English - Date: 2013-06-06 13:37:49 Interactive voice response Software as a service Customer service Vonage Customer experience Marketing Customer experience management Software distribution
292	Case Study \| PNY Technologies Plum Delivers an IVR-Based Automated Help Desk Solution for PNY Technologies About Add to Reading List Source URL: www.plumvoice.com Language: English - Date: 2014-09-02 11:52:46 Computing Electronics Plum Voice Videotelephony Interactive voice response Avaya Dialed Number Identification Service VoiceXML Telephony Electronic engineering Speech recognition
293	Case Study \| Centers for Medicare & Medicaid Services Plum IVR Solutions for Healthcare Management About Add to Reading List Source URL: www.plumvoice.com Language: English - Date: 2014-09-02 11:57:26 Speech recognition Telephony Plum Voice Computing Interactive voice response VoiceXML Medicare Medicaid Electronic engineering Federal assistance in the United States Healthcare reform in the United States Presidency of Lyndon B. Johnson
294	VoiceObjects 9 Prime Telecom Primer VoiceObjects 9 Add to Reading List Source URL: developers.voiceobjects.com Language: English - Date: 2009-08-31 15:23:28 Dual-tone multi-frequency signaling Caller ID Telecommunications Telephony Electronic engineering Interactive voice response
295	case studies UC solutions cdta Add to Reading List Source URL: www.zeacom.com Language: English - Date: 2012-01-09 21:25:37 Capital District Transportation Authority Zeacom Call centre Interactive voice response Saratoga Springs Voice over IP Unified communications Electronic engineering Videotelephony Electronics
296	Intrum Justitia boosts its credit management activities with Altitude-based solution Altitude Software selected among seven suppliers Add to Reading List Source URL: www.altitude.com Language: English - Date: 2014-05-29 05:59:53 Altitude Software Justitia Intrum Justitia Ireland Dialer Malware Interactive voice response
297	PDF Document Add to Reading List Source URL: s.yimg.com Language: English - Date: 2015-03-29 16:07:49 Interactive voice response Voice-mail
298	Telecommunications Contact Centers Case Study: Jacada Solutions Improve Quality, Efficiency, and Deliver Cost Savings to Telecommunications Contact Centers Add to Reading List Source URL: www.jacada.com Language: English - Date: 2011-11-09 11:00:06 Computer telephony integration Telephony Technology Call centre Interactive voice response Customer experience O2 Telefónica Microsoft Customer Care Framework Jacada Marketing Business
299	Fully Integrated IP Telephony System for Collectors Designed Exclusively for Debtmaster® Collect with Confidence CallThru® by Comtronic Systems® Add to Reading List Source URL: www.comtronicsystems.com Language: English - Date: 2014-05-29 16:36:34 Videotelephony Computer telephony integration Telephone exchanges Interactive voice response Session Initiation Protocol Call centre Screen pop Voice-mail Voice over IP Telephony Electronic engineering Electronics
300	Contact Center Software – Gexel Telecom International Add to Reading List Source URL: www.vocalcom.com Language: English - Date: 2013-10-02 04:54:44 Business Interactive voice response Call centre Customer relationship management Customer experience Interactive Intelligence UniversalCTI Plum Voice Marketing Customer experience management Telephony

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